Service Return Policy

We are here to help you, not to confuse you.

At TUV Gym, we believe that any collaboration must be clear, fair and honest.

That's why we have a simple and clear return policy. We know that sometimes changes of plan, misunderstandings or simply decisions that are changed can occur. We are here to handle them with respect and professionalism.

One-off assessments and sessions

ITP (free evaluation) services are not returnable, as they do not involve any costs for the client.

For paid evaluations or individual sessions paid in advance , a full refund is possible if the request is made at least 24 hours before the appointment time.


If the cancellation is made less than 24 hours in advance or you do not show up for the appointment, the session is considered completed.


Session packages (subscriptions)


Training packages can be returned within 14 calendar days of purchase , unless no sessions have been consumed .


If you have already started the package, it can be returned proportionally , deducting the value of the sessions consumed at full price (not the reduced price per package).


The refund is made within 7 working days of approval of the return request, to the account specified by the customer.

Monthly Gym Subscription

The monthly subscription offered by TUV Gym is valid for 30 calendar days from activation and is non-refundable after first use.

If the subscription has not been used at all , a return can be requested within 7 days of purchase , by email at contact@tuvgym.ro .

You are entitled to 1 week of freeze per month, valid only during the active period of the subscription. The freeze must be requested in advance, via message or email.

The subscription is non-transferable .

Other conditions and exceptions

Returns are not accepted for services already fully provided (e.g., completed personalized plans).


Refunds are not accepted for lack of results if the program was not fully followed or if the initial evaluation indicated a minimum work period.

Returns are processed only based on a written request sent by email to .

Questions? We're listening.

We are not the kind of gym where "it's not possible." Tell us how we can help you.

If you have any questions or special situations, write to us. We are open to dialogue and ready to find the most fair solution for both parties. For us, it's not just about rules. It's about people.